“The pending complaints of CM Helpline should be resolved within next three days else be prepared for the disciplinary actions,” warned Divisional Commissioner Kavindra Kiyawat to officials on Saturday. The Divisional Commissioner made the above remarks while addressing a review meeting of complaints made at CM Helpline and of others.

 

In the review meeting, Kiyawat asked the officials to come up with innovative ideas to provide satisfactory solutions to the CM helpline complaints. With mutual agreements, the complainant and the officials of the Department concerned should resolve the complaint on the spot. Such an initiative will expedite the redressal of complaints and will also enable solution to problems within time-limit. He said, “Every eligible person should be benefited from the schemes of the State Government.” He directed the officials that the departmental staff should work district-wise while resolving the complaints, so that the citizens do not have to face problems. Kiyawat said that the complaints pending since past 100 and 300 days should be resolved at the earliest.

 

Divisional Commissioner Kavindra Kiyawat said that the CM helpline is being operated so that the problem of the citizens should be resolved soon. There is no scope for delay, to protect the rights of citizens and to respect their interests. He directed that all officers should increase the percentage of redressal of complaints so that departmental performance can be improved.