Social organisations demand a ‘common helpline’ for grievances of COVID patients
   Date :22-Apr-2021

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Staff Reporter :
 
Various social organisations, groups wrote letters to the Chief Minister of Madhya Pradesh Shivraj Singh Chouhan. They have appealed for immediate decision on the availability of COVID related facilities, availability of oxygen, beds and medicines. Meanwhile, social organisations and various youth groups have taken several initiatives to control the deteriorating situation. Social organisations and groups have written point-by-point stating their concerns and challenges which includes patients are not able to get oxygen and oxygen beds on time, There is unavailability of beds, ICUs and ventilators as per requirement and ambulance for transportation in hospitals, Lack of medicines and injections required for COVID treatment and black marketing, no availability of doctors to see serious patients and lack of lack of transparency in the process.
 
Social organisations have made 12 demands based on their experiences which include a group of volunteers and volunteers should be formed and associated with COVID Hospitals so that patients in the hospital can get the latest information about the services available to them and they do not face unnecessary problems. Besides, they also pointed out about regarding availability of beds, oxygen, ventilators etc. in hospitals, the Government has issued apps and helplines etc. but people are not getting special help on them and are not getting any satisfactory answers.
 
Therefore, a common helpline should be started immediately, on which the responsibility of redressal of every grievance should be fixed by the officers of the secretary level. They also stated that a clear and transparent procedure should be adopted for the purchase of medicines related to COVID. Do not change the rules every day so that people are not disturbed. They demanded strict action should be taken against the black marketing of injections, drugs and bedding, etc. under the National Security Act and Epidemic Act.