Indian Railways have started operation ‘Meri Saheli’ to ensure safety of women passengers travelling in trains till destination station. RPF had started operation ‘Meri Saheli’ on October 15, 2020. Under Operation ‘Meri Saheli’, Indian Railways has launched a helpline number 139. Women passengers can use helpline number to register a complaint or report about a problem. RPF has taken certain steps to ensure safety of women passengers. Women RPF employees are explaining safety measures to women passengers.

 

Women team members of RPF are talking to women passengers travelling alone and assuring them all help. Women team of RPF keeps an eye on coach number and coach number of women passenger’s destination station. Strict action is taken complaints related to sexual harassment. A feedback is being taken from women passengers on their arrival at their destination station. Based on their feedback, new safety measures are added or strict action is taken against any complaint received. Around 35 trains of three divisions are being checked for complaints.

 

RPF’s women team speaks to 120 women passengers on daily basis for any queries or complaints. A total of 24 women RPF employees are deployed at Jabalpur Division, 17 women RPF employees are deployed at Bhopal Division and 12 women RPF employees are deployed at Kota Division.