THE digital service infrastructure of Nagpur Municipal Corporation (NMC) has come under criticism as its official mobile application My Nagpur and its on-line Right to Information (RTI) application portal continue to remain largely dysfunctional. This has triggered widespread public frustration and complaints. The My Nagpur application has been receiving severe backlash from users for persistent technical failures, including repeated crashes and login issues. The application currently carries a rating of 2.6, with users reporting that most are unable to move beyond the login page, while others say the app crashes immediately upon opening.

 

Reviews on the platform are dominated by dissatisfaction, with users describing the application as unreliable and unusable for accessing basic civic services. For the limited number of users who manage to log in, the app displays a range of service options, but most links reportedly lead to error messages stating that the page is unreachable. The Pay Your Dues’ section, which lists property tax, water charges, and other taxes, fails to load any information when users click on the property tax option. A similar issue has been observed while attempting to access the Orange City Water (OCW) portal through the app for payment of water bills, where the page does not display any content. Other features on the application have also been found to be non-functional. Users report that clicking on the Enewsletter option leads to a blank green screen, with no information displayed.

 

These issues are not isolated, with multiple services promised through theapplicationreportedly failing to function as intended, undermining the purpose of the civic platform. User-reviews on PlayStore for the app are built on growing resentment over the state of the application. One review states that the app appears to be designed to frustrate residents, alleging that it prevents users from logging in while offering no functional services,andlikening the experience to outdated systems that demand tax payments without providing transparency or responsiveness. In parallel, the on-line portal for filing RTI applications through the NMC website has also been facing persistent technical issues. Users attempting to submit RTI applications report repeated errorsin thepayment gateway, which prevented completion of the filing process.

 

The helpline number provided for assistance with RTI-related issues reportedly plays a recorded message stating that the number does not exist, which, applicants say, has left them without any support mechanism. The continuing problems with both thecivic application and the RTI portal point to long-standing deficiencies in the corporation’s digital support systems. In an attempt to seek clarity and resolution, multiple officials ofNMCwere contactedregarding theissues. However,noneof theofficials approachedwereable to specify which department was responsible formaintainingor resolving problems related to the application and the RTI portal.