Consumers urge to revamp online e-payment services at MPMKVVCL
| Date :23-May-2019 |
Staff Reporter:
Online e-payment started by the Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited (MPMKVVCL) to facilitate consumers to make easy electricity bill payment is not functioning smoothly. Of late, many consumers have come forward with their issues of online bill payment issues. Dr K K Sharma, who stays in Katara Hills, Bhopal, says that the problem has started early this month itself, whenever person logs in he is in unable to check the payment overdue because of which now he has to do the payment with penalty.in the bill centres long queue is there and that is also very time taking. It would have been better if there is redressal mechanism working effectively in the company so that consumers don’t suffer. Notably Madhya Pradesh Madhya Kshetra Vidyut Vitaran Co Ltd has appealed consumers to lodge complaint through mobile app UPAY.
To file a complaint regarding electricity fault and bill, toll free number as well as mobile app (UPAY) can be used to be registered. In this the consumers can lodge electrical complaints from the app, the company has created ‘remedy (UPAY)’ app. Users can register their complaints directly from this app or in the call centre. The IT Department has provided the facility of lodging complaints regarding electricity block and billing complaints in addition to the electricity bill payment to consumers through this app.
There is no obligation to log into this app. ‘UPAY’ app can be downloaded for free from the Google Play Store. This app will be able to use power consumers of Bhopal, Hoshangabad, Gwalior and Chambal divisions. Neelam Tiwari, housewife from Shakti Nagar, Bhopal, says that her electricity payment was due on May 6 but as online services were not working she paid it on May 20 in electricity bill centre. In this hot weather conditions it is very tough to do the bill payment standing in queue. Though to facilitate consumers now bill centres are open on holidays as well but good rush is there especially as server is down at times for bill settlement. Like her Siddharth Malhotra, another resident, who is working as associate professor, claims that proper monitoring needs to done on every step to cut short the resolution process and facilitate consumers .
On the In the app, if the consumer submits the IVRS or consumer ID number registered in the bill, all the details of the connection of the consumer will be automatically opened. If the electricity consumer’s complaint is of another person or other address then the other person will have to enter their mobile number in the app to file a complaint and file all their details, such as the city, area or colony and the consumer address for the complaint. After that, one needs to fill in the details of the house number, after which one has to choose a category of complaint according to ones problem or demand. By doing so, the problem or demand will be recorded and the complaint will be confirmed by SMS. The process of working is very simple but sever is down at times. After the complaint has been filed, there will be a call from the company’s call centre within a short time. The complaint will be verified and it will be forwarded to the respective power zone. Through this app, consumers can also know the status of their complaints. The main facility is through this app, consumers can file electricity related complaints and also pay online electricity bills.