Kia Motors offers contactless, paperless aftersales & personalised vehicle service
Business Bureau :
Extending its safety and convenience commitment, this Diwali, Kia Motors India, a wholly owned subsidiary of Kia Motors Corporation, is promising its customers a complete contactless, paperless aftersales and personalised vehicle service ownership experience.
This entails an ‘Advanced Pick and Drop’ programme, ensuring highest customer safety with a no contact pick-up and drop service and live vehicle tracking in a completely paperless process. Aimed at offering an exceptional ownership experience, Kia Motors India is also launching a new ‘My Convenience’ service initiative, which offers personalised vehicle maintenance to its customers. With both these initiatives, the company aims to redefine the after-sales experience by personalising and digitizing the service process to facilitate an enhanced user experience. These customer-centric ownership experience initiatives reiterate the brand’s aftersales identity of ‘Promise to Care’ offering a seamless and hassle-free ownership experience. Commenting on the latest aftersales initiatives, Tae-Jin Park, Executive Director and Chief Sales Officer said, “In this unprecedented time, customer safety is an utmost priority and we are proud to be the first OEM in India to introduce a complete contactless, paperless aftersales process.
This Diwali, given our customer-centricity, we wanted to gift our customers a contactless, safe aftersales experience while addressing the current market gap. The newly launched ‘My Convenience’ initiative is a testament to this fact, which not only offers quality service but also a personalised vehicle maintenance program to our patrons. With these initiatives, we reaffirm our commitment to offering the best products and services to our discerning Indian customers.” Inspired by South Korea’s concept of ‘Untact’ which means ‘without direct contact’, the programme makes the entire aftersales process contactless including the vehicle pick-up and drop service as well.
The initiative is aimed towards rendering the services without any in-person contact, ensuring utmost safety and hygiene for customers. With this initiative, the company becomes the first car manufacturer in the country to offer a complete contactless aftersales process. For details, contact Jaika Kia at Wadi MIDC, (9607930488) or Jaika Kia at Kamptee Road, (9607930495).