NMC launches Citizen Grievance Management App for speedy redressal

Staff Reporter :

Nagpur Municipal Corporation (NMC) has launched Live City App providing one stop arrangement to citizens for management of grievances. The Citizen Grievance Management Application is meant to make use of information technology to fullest as part of switch over to digitalisation to cut down red tape and ensure faster delivery of civic services.

The App can be used for grievance regarding different civic services like water supply, electrical supply, schools and education, solid waste management, property tax, birth and death registration, unsafe buildings, removal of fallen trees, etc. Development of digital platform was idea of Municipal Commissioner Tukaram Mundhe who is keen to ensure that civic services are rendered in hassle free and in timely manner. Entire concept of App is oriented around needs of citizens and their requirements in day to day interaction with NMC. It's another step towards working on citizen centric city. Through App one can have on fingertips a single point for grievances related to civic services.

The App is designed on the principles of transparency to every stakeholder including citizens and officers, built in accountability of each officer to attend and resolve the grievance in specified time and reply to the complaint, else auto escalation activates and grievances are escalated to higher authority for its resolution. No discretion is provided to the authorities regarding the time limit or shifting/transferring the grievance to other authorities, which is something unique about the App. Care has been taken while designing the App that it should be user friendly, easy to handle and has citizens dashboard for tracking the status of the grievance. Citizens can access the application through Google Play Store.

Any one can download Nagpur Live City from the link: https://www.nmcnagpur.gov.in/grievance and thereafter citizens would need to make one time registration on the app by filling the required fields. Post registration a person has to sign-up for registering any citizen service complaint. Further the person registering the complaint can track the current status of their grievance and they can also provide their feedback. All the grievances registered through application will be automatically assigned to the concerned authority of NMC. And one salient feature of App is that the authority to whom the complaint is assigned has to resolve the grievance in time bound manner.