1,39,751 complaints received in 13 days regarding power outages

Staff Reporter :

About 1,39,751 complaints were registered with Mahavitaran from across the State between April 21 to May 13 regarding power outages. Out of this, 53,160 complaints were from the missed call service initiated specially for the lockdown period by Mahavitaran. The service is meant for registering power failure complaints aimed at providing quick and trustworthy services to its consumers. Consumers throughout the State took the benefit of this facility and registered 53,160 complaints through missed call and 1,583 complaints through SMS facility. Around 85,000 complaints were registered through other on-line mediums that are also available for the consumers.

During this time there were instances of power failure due to untimely rains and local storms. The missed call and SMS services introduced by Mahavitaran has proved very convenient for the citizens. The highest number of complaints through the missed call service was registered from Kalyan zone- 10,921, followed by Pune-8,704, Bhandup-5,426, Nagpur- 4,850, Akola -2,555, Amravati-1,805, Aurangabad - 2,014, Baramati - 2,424, Chandrapur - 822, Gondia-725, Jalgaon-1,609, Konkan- 785, Kolhapur-3,701, Latur- 1,412, Nanded- 1,466 and Nashik- 3,939. To use the facility, it is mandatory for consumer to register mobile number and Consumer number for registering the power failure complaint through missed call.

The consumer has to give a missed call from his registered number to Mahavitaran on 022-41078500. On the basis of this missed call, the Consumer number will be identified through a computerised system and accordingly a SMS will be sent to the consumer that the complaint is registered. The consumers who have not yet registered their mobile number with Mahavitaran for availing the missed call or SMS service, can send SMS through the number which they want to register by typing MREG and sending this SMS on 9930399303. The consumer's mobile number will be registered with Mahavitaran within 24 hours of receiving this message. It is not mandatory to register the mobile number for registering the complaint through SMS service.

The complaint via SMS can be registered from any mobile number. However, the correct 12 digit Consumer number is mandatory. The complaint will be registered once the Consumer sends a SMS NOPOWERon 9930399303. The details about the SMS format will be sent to consumers. However, the complaint will be accepted only when the 12 digit Consumer number is correct. Mahavitaran appeals all its consumers to use the missed call and SMS service.