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Dr Vivek Nanoti, Principal, Priyadarshani Institute of Engineering and Technology Nagpur, said that conflict may happen at workplace, house, streets or at any other place. “But what matters is one’s approach to deal with the conflict. The conflict can be very well contained if one’s communication is assertive,” he said while addressing a session organised by Vidarbha Management Association (VMA) held recently. The topic of the session was “Mastering Conflict Resolution Skills for Enhanced Productivity”. The session was held at Chitanvis Centre, Civil Lines Nagpur. “Assertive communication in conflicts means to choose the right set of words to express your point without letting the conflict grow larger. Show that you want to resolve the point of friction by discussion. Let the other person know that their point is equally valid and a middle way out is always possible,” Nanoti said. He further advised the participants to always remember that ‘together is better’.
“Be watchful towards the body language of the other person and try to analyse the gravity of conflict. Apologise and forgive when it is needed. In addition to this, introduce a little humour to make the situation light and communicative,” he observed. Dr Nanoti, while further explaining about Mastering Conflict Resolution said that, conflicts can be positive if one is able to understand the point that the other person is trying to put forth. For this, one has to focus on the present topic of conflict only and not the past issues with the person.
Avoiding being judgmental helps, as one may really have a point that you are missing. Being wise and empathetic are qualities helpful in resolving conflicts, he added. Post relaxation of pandemic restrictions, it was the first physical session by VMA. Earlier, a Knowledge Exchange session on Cyber Security was conducted by Dr Vishal Lichade under ‘Gyan Session’. Last week, a workshop on Neuro Linguistic Programming was conducted by Anupama Mishra from Pune.