With generative artificial intelligence set to impact operations in businesses, industry experts emphasise the need for reskilling, as they push for responsible innovation. World’s richest man Elon Musk has formed “maximally curious, truth-seeking” artificial intelligence company xAI, he revealed on Twitter Spaces. He suggests self-regulation via an industry body. Arun Kumar Parameswaran, Senior Vice President and Managing Director, Salesforce India said while Gen AI plays a crucial role in its operations across verticals, merely delivering its capabilities is not enough. “As companies race to adopt and implement generative AI, it is imperative to prioritise balance. Merely delivering generative AI capabilities is insufficient; responsible innovation must take precedence,” he said. Companies are betting big on Gen AI. HCL and Wipro announced Gen AI labs, with Wipro pledging USD 1 billion for developing AI solutions.

 

Chennai-headquartered software company Zoho intends to take Gen AI in-house and is currently developing Learning Language Models (LLMs) which can converse, summarise, paraphrase and adapt to new tasks with zero-shot learning techniques for AI-driven communication and discovery, Ramprakash Ramamoorthy, Director of AI Research at the company said. He feels that AI itself cannot displace someone from a job but an individual with access to AI can.

“While laws of the land are still catching up, today most AI development is self-regulated. Given that this involves sensitive, private information, companies deploying AI must have a strong moral stand when building this technology,” he said. Vijay Shekhar Sharma, the Founder and CEO of Paytm expressed concern over the power amassed by some people and countries.

 

“Here is OpenAI blog post done this week: In less than 7 years we have a system that may lead to disempowerment of humanity and even human extinction,” he tweeted. Recently, E-commerce startup Dukaan's founder and CEO replaced 90 per cent of its customer support team with an AI chatbot. Entrepreneurs must be sensitive towards negative repercussions of their actions while using AI and find alternatives, feels founder and CEO of TeamLease Shantanu Rooj.